Our standards

Our terms restrict entry to over-18s and we verify age before any money is paid out. We are adding a check at registration, and until that is live an account can be opened before age is confirmed.

Daily, weekly and monthly limits on both deposits and spending, plus limits on the number of tickets. Increases take effect after a cooling-off period; decreases take effect at once.

Time-outs from 24 hours, self-exclusion from six months, and permanent closure. None of it can be shortened, cancelled or lifted by us or by you — the person most likely to want it lifted early is the person it protects.

Excluding yourself withdraws marketing consent at the same moment, and the sender checks again before anything goes out.

Our controls are ones you choose to use. We do not yet monitor patterns of play and intervene, and we are building that.

The Code sets a £250 monthly credit card limit and no credit cards on instant-win competitions. Both are built as the payment provider is integrated.

A safer-playing page with the controls on it and links to independent support, reachable from every page.

The Code asks operators to consider a third-party certification trail. Ours goes further: the entry list is fingerprinted and externally timestamped before the winning number exists, the randomness comes from a public beacon nobody here controls, and anyone can recompute the result from published evidence.

Free postal entry is offered on every competition, with the same visual weight as paying. A free entry goes into the same list, is allocated by the same process, and has the same chance of winning.

We do not cancel a competition or downgrade a prize because it sold less than we hoped. Where a cash alternative exists it is stated up front.

Every competition shows how many tickets exist and how many are left. Where there is no cap we say so rather than implying one.

Instant-win competitions are a minority of the catalogue at all times.

We do not currently run a donation scheme, and we do not claim to. If that changes, the share and the running total will be published.

Entries are final once tickets are issued. Where we take money and cannot issue a ticket, the full amount is returned to your account automatically.

How entry works, how the winner is chosen, and how to check it are on the how-it-works and FAQ pages, not buried in the terms.

Complaints are acknowledged and handled by a person. We have not yet named an independent body to escalate to if we cannot agree, and we are arranging one.

We follow the CAP Code. We do not target under-18s, and we do not present entering as a way to solve money problems.

This page. It is generated from how the site is actually configured, so a control that is switched off says so here rather than carrying on claiming itself.